To serve you better, below are the frequently asked questions:
1. How do I change phone language?
2. How do I use my I-Mobile 611 as web cam?
3. How do I set up a Bluetooth connection?
4. My phone is requesting a PIN code.
5. My phone is requesting a security code.
6. My phone displays "SIM card access error"
7. My calls break up / are dropped.
• Go to Settings Phone Setting and language. You can select any language you prefer.
Connect your I-Mobile 611 to compatible PC and laptop with USB Cable. I-Mobile 611 will appear in the list “select Web Cam”.
Then install the driver automatically.
Before you start your Bluetooth connection please ensure:
• Bluetooth active - Select On/Yes to enable Bluetooth.
• My telephone's visibility - Select Shown to all in order for other devices to be connected to your devices.
If you select Hidden, your device cannot be found by other devices.
• My Bluetooth name - Define a name for your device. This is easier for you to recognize your phone.
For more information on using your product's Bluetooth connection, please check your phone user manual.
PIN code is the security password to your SIM card which protects the SIM card against unauthorized use.
You can refer back from any document comes with SIM card or contact your operator services center for help.
Security code is to protect your phone. Unlike PIN code, security code is only protecting phone. It won't change even you put in different SIM card. Please key in your security code to unlock your phone. If you're unable to unlock after key in, please bring it to nearest I-Mobile service center.
The SIM (subscriber identity module) card is a small card inside your phone that establishes a network connection.
To verify whether the error is caused by the SIM card of phone, please insert another SIM card to your I-Mobile phone.
If the same error appears, please send your phone to nearest I-Mobile service center.
If the error does not occur, please contact your operator or service provider to have the SIM card tested and/or replaced.
Dropped calls or low sound quality during calls can result from low signal strength.
In most cases, your operator or service provider is the best source of assistance with issues regarding signal strength.
To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.
If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficient there.
Your operator or service provider can provide you with more information on network coverage.
If you believe that the problem may be with your phone instead of the network, please bring your phone to an I-Mobile service center for inspection.
Please try the following troubleshooting tips:
• Ensure that you phone is on and that there is sufficient signal strength.
• For some phone models, if there is a headset attached to the phone, it will not ring through the speaker, only through the headset.
• Detach the headset and retest the phone to determine if that resolves the issue.
• If the phone's profile is set as "Silent", "Flight", "Meeting", or any other profile where ringing is silenced, it will not ring.
Change the profile to the "General" or " Normal" profile and retest. Please refer your phone user manual.
• Ensure that a ring tone has been enabled and the volume is not too low.
• If call divert is activated, your calls may be going straight to voice mail without your phone ringing.
